Delete your account

By email or phone, today: write to grievance@slixx.in from the email address or phone number registered on the account, and ask for the account to be deleted. You do not need the app. We verify that the request comes from the account holder before acting on it, and a second person at SLIXX approves it before anything is removed. An unverified request is refused rather than actioned, which protects you from someone else closing your account.

In the app, once the app is available: open SLIXX, go to Profile → Support → Delete account, and type DELETE to confirm. The confirmation is typed rather than tapped because this cannot be undone once the anonymisation runs.

You do not need an active loan, balance or payment history to ask. Deleting is always available to request; what varies is how much can be removed, which the next section explains.

Your access is revoked immediately. Sessions are ended on every device, and you will not be able to sign in again.

Your personal profile is then anonymised: name, email address, phone number, address, nominee details and any KYC identifiers held against your profile are removed or replaced with values that no longer identify you.

Saved payees, saved contacts, notification preferences and support conversations are removed with the profile.

We keep these records only for as long as applicable Indian law requires. That includes completed payments, loan records and the accounting entries attached to them. They are kept in anonymised form — no longer linked to you by name, phone or email — and you will not be able to see them after deletion.

This is a legal retention obligation rather than a choice, and it is stated here because the alternative would be promising a total erasure that could not be delivered. A deletion never cancels a loan or reverses a payment: closing your access does not close an obligation.

An active loan, an outstanding balance, a pending loan application, a pending disbursement or a payment still in flight will block deletion until it is resolved. You will be told which one, and the account stays open so that servicing continues.

This is checked on our servers when you ask, not in the app, so the answer is the same however the request arrives.

Once the obligation is settled or closed, the request can be made again and will proceed.

Access ends at once. Anonymisation of your personal profile completes within 30 days of the request.

After anonymisation the account cannot be restored, and neither we nor you can recover what was removed.

If your request is blocked by an obligation, nothing is deleted and nothing is anonymised — the account continues as it was until you ask again.

If you have asked and not heard back, or you want to know what is held about you before deciding, contact our Grievance Officer.

This page is part of the SLIXX Privacy Policy and should be read with it.